Software Solutions for telephone systems listed below:

Inter-Tel | Avaya | Panasonic

Software for the Inter-Tel Axxess and CS5000 Range

Callview from Swan Solutions - Use your existing databases to intelligently route calls and e-mails to specific departments, verify transactions by recording or logging calls, and visibly manage individual and team performance right from the desktop. - Read More -

Xarios Phone Manager - from leading software developer Xarios, is the latest computer telephony application to be launched EXCLUSIVELY on Inter-Tel’s Axxess and 5000 Series platforms. - Read More -

ActiveAgent  is an outbound telemarketing automated dialler which automatically calls out from a pre-selected campaign database. The name of the called customer is also shown on the telephone display. - Read More -

Adaptive product family from New Media Software provides a complete multi-media contact centre solution. Among its modules are progressive and predictive diallers, CTI screen-popping, Unified Messaging and SMS messaging services. - Read More -

Attendant Console - Customer satisfaction soars when their calls are handled smoothly, promptly and are directed to the right person for the information they need.
- Read More -

Enterprise Conferencing is a browser-based interface with web presentation capabilities allowing users to better collaborate for brainstorming, formal presentations, training sessions or informal meetings. - Read More -

Informer for Schools enables schools to reach parents by text message, pre-recorded voice message or email. It is also an aid to the inclusion process being used to send out pre-recorded messages to parents in 52 different languages. - Read More -

Patient Partner - Patients can now call to book, cancel, re-arrange appointments, or simply check the time of their appointment at GP practices 24 hours a day without having to talk to a receptionist.  - Read More -

Remote Support  combines remote support tools with desktop streaming, Web collaboration and videoconferencing.  - Read More -

SkillSet Manager is a software based tool designed to dramatically improve the efficiency of call routing by tailoring your call distribution plan so that calls are skill matched to the most appropriate agents.   - Read More -

Inter-Tel System Manager - View, programme, manage and diagnose through a single interface.  - Read More -

Telephony Manager is used in conjunction with Microsoft CRM packages. Merge the functionality of the Inter-Tel Axxess Desktop enabling Microsoft CRM users to have a streamlined and user friendly desktop interface.  - Read More -

Unified Communicator software is a powerful browser-based presence management tool. It also allows you to monitor your coworkers' availability and status, personalise call handling, play customised greetings, access your desktop phone's features, control calls, create conferences, view call history and view messages. - Read More -

Inter-Tel Web Conferencing  provides you with all the tools necessary to conduct a Web-based, highly interactive and successful meeting.  - Read More -

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Software for the Avaya IP Office

Compact Contact Centre scales from 5 to 75 agents and provides a pre-packaged suite of four modules which run as a client/server application providing real time and historic reporting and wallboard support for IP Office. - Read More -

Phone Manager offers control of the telephone terminal from the users' PC. Available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode). - Read More -

Software for the Panasonic

Phone Assistant Business Productivity Suite - A business productivity tool with features such as: Presence, Chat (Instant Messaging), Real-time view of all phone activities for managers, Wizards to help with common telephony operations and a web interface for easy TDA PBX configurations - Read More -

KX-NCS 8100 - IP Softphone allowing connection of branch offices and remote staff to a single TDA Hybrid IP-PBX using the IP protocol. - Read More -

Voice Recording - Record both at the extension and at the exchange line of the phone system. Ideal for 24/7/365, high demand, heavy duty environments. - Read More -

PanaStat Platinum - Call Logging application that can analyse the data it takes from your business systems to review individual departments, lines, extensions and calls. - Read More -

Messaging on Hold Solution - Web-based graphical interface allowing the ordering of messages and music on hold through a completely secure website service. The service will have your message scripts recorded for you, allowing you to choose the voiceover and background music to go with them. Messages will be recorded and delivered within 24 hours to your web account ready for you to download and start using.

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