KX-NCS8100 Softphone | Phone Assistant | Voice Recording | Panastat Platinum Call Management | Panasonic DTA

KX-NCS8100
IP Softphone

Now, using the Panasonic IP Softphone businesses can connect their headquarters, branch offices and remote staff all to a single TDA Hybrid IP-PBX using the virtually ubiquitous Internet Protocol (IP).

Features Include:

• 24 Character LCD Display
• Programmable keys with Dual-Colour LED
• Ping Level Display - displays the IP network status between the softphone and the PBX to provide a visual indication to the user.
• Dial Paste
• One-Touch Record Button
• Message / Ringer Lamp
  

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Panasonic Phone Assistant
Business Productivity Software Suite

Panasonic Phone Assistant business productivity software suite blends the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide a truly remarkable CTI software application allowing intuitive point and click operation for personal, team, and business productivity.

Phone Assistant applications are an indispensable business productivity tool with highly desirable features such as:

• Presence Chat (Instant Messaging)
• Real-time view of all phone activities for managers and team leads
• Wizards to help with most common telephony operations Intuitive web interface for easy TDA PBX configurations

Panasonic Phone Assistant applications come in Express (included with your TDA PBX), and Pro (Licensed - full feature) versions. The software targets three key aspects of business telephony communication needs:

• Phone Assistant (Express/Pro) for personal productivity
• Phone Assistant Status (Express/Pro) for managers and team leaders
• Phone Assistant Manager (Free Web Interface) for IT Administrators
• In addition, a Network Operator Console for centralised multi-site operation will be available in the future. All applications - when used together can significantly enhance enterprise business productivity and help propel your business to the next level.
  
  
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Panasonic Voice Recording
the latest technology in PC based Voice Recording

The Panasonics voice recording sophistication means you can record both at the extension and at the exchange line of the phone system. Ideal for 24/7/365, high demand, heavy duty environments.

The Panasonic voice recording solution allows you to:

• Implement a solution that ensures all recordings are safely stored in their original format and any subsequent tampering of copied files is automatically detected.
• Archive calls efficiently to external media, or to an alternative drive continuously, daily or on demand
• Monitor and playback up to 256 channels in real time.
• Receive full information on your call patterns via reports on total calls, average calls, agents training score, peak call periods, and individual agent verses group reports.
• Monitor your calls for training and quality purposes as well as giving your business and staff an added level of protection.
• Save multiple copies of your recordings to hard drive, network drive or ftp.
• Easily expand your system as your business grows or your needs change.
• When it comes to a secure, high quality system, there really is no compromise

The Panasonic Voice Recording System ensures that your recordings will be accurate and safely stored, should you need to consider legal advice or action.

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Panasonic Platinum Call Management Software
Make your telephone system work harder for your business

PanaStat Platinum gives you the power to take complete control for your telephone system and not only allows you to monitor how your system is being used, but also how cost-effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call.

With Panastat Platinum, you can limit costs and optimise the performance of your telephone system by:

• Analysing the most expensive calls
• Monitoring levels of incoming and outgoing calls
• Checking how quickly the phone is being answered
• Making sure calls are not being missed
• Identifying abuse or misuse of the telephone
• Ensuring sufficient telephone cover is provided at peak times
• Improving customer service via the telephone
• Setting up cost centres to make departments responsible for their telephone calls
• Managing sales teams responsible for outgoing calls
• Supervising support teams responsible for incoming calls
• Viewing data remotely from a password protected internet or intranet site

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Panasonic's Desktop Telephony Assistant (DTA)
All the functions of a call centre,
whatever your business size

Offering complete integration between a PC network and compatible Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy to install, easy to use, software package. And because it connects your PC and Telephone System via your computer network, it offers maximum flexibility for multiple users. For companies who have frequent telephone contact with customers, the DTA helps you to be more efficient and more customer service orientated.

These valuable functions are available from the PC desktop:

• Screen popping
• Macros
• Call hold
• Call transfer from list, selected by name or number
• Auto-dial from list, selected by name or number
• Auto-dial directly from Microsoft Outlook and other applications, including Windows phone dialler
• Call logging
• Real-time extension and line status display viewer
  

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